ReactiveReactive Program
At Applied Imagination, Inc. we have been working hard to enhance your customer service experience and to improve upon the manner in which you currently conduct business with us or your current service provider.
One of the hardest things of maintaining a computer network is trying to predict what will fail and when. How often have you had to call your service provider because of an email or internet issue and then had to wait for them to dispatch a technician?
The technician then had to determine the source of the issue and see if they had the parts required to resolve your issue. This all results in time lost in terms of diagnosis, travel and actual repair. It also translates into lost productivity for you as an organization and a more costly invoice for you to pay at the conclusion of the service call!
“Technology is frequently the #1 budget item after Human Resources, yet it is sometimes neglected and misunderstood. Allow us to use our expertise to help you reduce your maintenance costs,increase the service quality and reliability of your computer infrastructure.” Ken Robie Applied Imagination, Inc.
Why Choose Applied Imagination, Inc. as YOUR Technology Support Partner?
We can help keep your key business tools like email and internet up and running by working to reduce the number of issues that you experience. With our Prime Support Reactive Program we’ll have technicians looking after your network to deal with issues BEFORE they affect your productivity.
Our Prime Support Reactive Program can address your critical business needs by:
Giving you peace of mind: Let us be your network watchdog, enabling you to focus on your core business activities instead of putting out fires when network disruptions occur
Enabling business continuity by proactively detecting and resolving issues BEFORE they happen through scheduled preventative maintenance activities that are designed to keep your network operating as efficiently as possible
Safeguarding the integrity of your data by providing regular checkups to ensure that patches and antivirus updates for your network have been completed thereby reducing the likelihood of your network being compromised by a virus or worm attack
Stabilizing and rationalizing your IT spending: Through our proactive approach, we will remove ‘emergency service call’ from your vocabulary and help to create more predictable IT spending patterns
Access to a wealth of IT expertise and experience: Since opening our doors in 1989, we have gained a tremendous base of experience and knowledge that is available to you.