Applied Imagination

Custom Computer Solutions

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Managed Services Proactive

Our Eyes on your Network
Like most businesses, you depend on your network to perform at its peak. How often have you wanted
to send an important email only to find that the email server was down? How often have you wanted to access some important client information, but the database or file was inaccessible?

In today’s competitive environment, you cannot afford to fall behind, and a partnership with Applied Imagination, Inc. will help prevent this. Since 1989, Applied Imagination, Inc. has developed an unmatched level of expertise in serving the unique needs of small and mid-size businesses through our exclusive Prime Support Proactive Program.

Applied Imagination, Inc.’s Prime Support
Proactive Program can address your IT needs by:
  • · Monitoring the critical health status of your network devices and applications, such as your email or internet connection
  • · Remotely diagnosing problems
  • · Working quickly to resolve any issues, so thatyou can get back to business as quickly aspossible

The Prime Support Proactive Program will reduce downtime by dramatically shortening the time from failure to issue resolution. Applied Imagination, Inc. has developed a state of the art Network Operation Center which will enable us to monitor the availability of your critical services, and at the first sign of trouble, immediately inform you of the issue.

You can also pre-arrange for our technicians to automatically begin the remediation process on critical devices – you’ll never know there was a failure!

Why Choose Applied Imagination, Inc. as YOUR Technology Support Partner? Benefits.

  • · Peace of Mind: Let us be your network watchdog, allowing you to focus on your core business revenue-generating activities and leave the fire-fighting to us
  • · Higher Levels of Employee Productivity: By allowing us to monitor your network for impending problems, we can reduce the business impact of IT failure by shortening the mean time from failure to issue resolution
  • · Cost Savings: Monitoring will allow us to rapidly determine the root cause of most network problems. Knowing where the trouble has occurred, we can reduce the time required to correct problems – often resulting in substantial cost savings.
  • · Introducing Accountability and Transparency into Your ISP or Other Hosted Applications: Because we can monitor the connectivity of your internet connection and other hosted applications, we can provide reporting around the actual delivery of such services – all designed to ensure you are receiving the level of service you are paying for
  • · Access to a Wealth of IT Expertise and Experience: We take pride in the fact that we have been in business under the same ownership since 1989. That kind of longevity proves we care about our customers and will do our best to insure your computers operate at peak efficiency.