IT AssistPrime Assist Program - A Helping Hand
As an IT Administrator, you know your network better than anybody else. Your job is stressful, hectic and challenging. Although you are doing a great job managing your organization’s day-to-day IT operations, you seem to be spending more and more of your time fighting fires rather than working on more important, higher-valued projects. At the end of the day, are you thinking: “There must be a better way to manage all of this?” Of course there is!
With Applied Imagination, Inc.’s Prime Assist Program, we can bring structure to your day and instill a sense of calm within your IT Department.
Through access to our unique availability and performance monitoring solution, you will continually have an ‘eye’ into the health and inner-workings of your own network. Instead of fighting fires, you will be able to predict and prevent most of your network issues. And when network problems do arise, you will be able to pinpoint the root cause of the problem and begin remediation almost immediately. If required, you will also have priority access to supplemental service support from our team of experienced, highly specialized personnel. All of this for a fraction of the cost of hiring an additional technician!
Services Provided:
· The Prime Assist Program provides you with Admin level access to our 24X7 Network Operations Center, an enterprise class solution that is delivered in an easy-to-manage subscription model.
· Through dashboard access, you will benefit by having a ‘window’ into your organization’s network. This will provide you with real-time, key network information that will result in less downtime, improved system performance and happy users.
· If you need to do more with less, Prime Assist will provide a better way to manage your network and will improve the efficiency of your MIS department and MIS team without adding additional employees.
· Through automated patch management, you can provide your users a higher level of security and reliability. Prime Assist will remove the daunting and time consuming task of manually updating desktops and servers.
· Enables higher levels of strategic planning and rationalization of both current and future IT expenditures through comprehensive trending reports. You will have extensive data to support new equipment requests.
· Provides cost-effective access in an ‘as-needed’ fashion to highly specialized skill sets to augment the skill set of your existing team members.